Payment Policy

Effective Date: January 18, 2025

Welcome to Elite Shimmer! This Payment Policy outlines the payment terms, methods, and procedures for making purchases on our website. We strive to provide a secure and seamless shopping experience, and by using our website, you agree to the terms outlined in this policy. Please read this policy carefully to understand our payment processes, security measures, and payment-related information.

Contact Information

1. Payment Methods

We offer a variety of payment methods to ensure a secure and convenient shopping experience for all of our customers. Our accepted payment methods include:

  • Credit and Debit Cards: We accept payments via major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: Customers can also pay using their PayPal accounts.
  • Gift Cards: If you have a gift card issued by Elite Shimmer, you can use it as a payment method during checkout.
  • Apple Pay / Google Pay: We support both Apple Pay and Google Pay for those who prefer mobile payments.

When making a payment, we may request additional information or authentication to verify your identity. This is done to protect against fraudulent transactions and ensure your security.

2. Order Confirmation

After placing an order, you will receive an order confirmation email. This email serves as a receipt of your transaction and contains important details such as:

  • Order number
  • Product(s) purchased
  • Shipping address
  • Total cost (including taxes and shipping fees)
  • Estimated delivery date

Please check the details carefully and ensure that the information provided is correct. If there are any discrepancies, contact our customer service team immediately at info@eliteshimmerr.com.

3. Payment Processing

Once your order is confirmed, we will process the payment based on the selected method. All payments are securely processed by trusted third-party payment processors, ensuring that your financial information remains safe. These third-party processors use encryption technologies to protect your personal and payment details.

Please note that your payment will only be processed once the transaction is authorized. If for any reason the payment cannot be processed, we will notify you, and you will be required to provide an alternative payment method.

4. Billing Information

To complete a purchase, you must provide accurate billing information. This includes:

  • Full name
  • Billing address (must match the address on file with your payment provider)
  • Phone number (for contact purposes)
  • Email address (for order confirmation and updates)
  • Payment details (credit card number, expiration date, security code)

It is essential that all information provided is accurate and up-to-date to ensure smooth processing of your order. Failure to provide correct information may lead to delays in processing or rejection of the transaction.

5. Payment Security

At Elite Shimmer, we prioritize the security of your payment information. We use Secure Socket Layer (SSL) encryption technology to safeguard your data during transmission. SSL encryption ensures that all information exchanged between your browser and our server remains secure and private.

Our third-party payment processors comply with Payment Card Industry Data Security Standards (PCI-DSS), which set the highest standards for security in the payment industry. This ensures that your credit card information and personal data are handled with the utmost care and protection.

6. Currency and Pricing

Our website displays product prices in US Dollars (USD) unless otherwise specified. Prices are subject to change without notice, and any such changes will be reflected on our website.

In the case of international customers, any additional taxes, duties, or import fees are the responsibility of the customer. These charges may vary depending on your country’s regulations and are not included in the displayed price.

7. Sales Tax

We are required to collect sales tax on orders shipped to states or regions where Elite Shimmer has a sales tax obligation. The applicable sales tax will be calculated during the checkout process and included in your total order cost.

For customers located in states where we are not required to collect sales tax, no tax will be charged on your order. However, please be aware that your state or locality may require you to pay use tax directly to the state.

8. Refunds and Cancellations

Once a payment has been successfully processed, we begin preparing your order for shipment. However, if you need to cancel an order or request a refund, please refer to our Refund and Returns Policy for the guidelines on eligibility, conditions, and the process to follow.

Please note that payment processing fees charged by the payment provider are non-refundable in the case of order cancellations or refunds.

9. Failed Transactions

In rare cases, a payment may fail due to issues such as insufficient funds, incorrect billing information, or network errors. If your payment is unsuccessful, we will notify you via email, and you will have the opportunity to retry the payment using a different method.

If your payment fails repeatedly, we may have to cancel your order.

10. Order Modifications

Once an order is placed and payment is processed, modifications (such as changing the shipping address or items ordered) may not be possible. We recommend contacting our customer support team as soon as possible if you wish to make any adjustments. Please note that we cannot guarantee that modifications can be made after the order has been placed.

11. Chargebacks

If you initiate a chargeback (a dispute with your payment provider), we reserve the right to suspend or cancel your account and prevent future transactions. Chargebacks can have a significant impact on our business, so we request that customers reach out to our customer service team first before taking this action.

12. Changes to Payment Policy

We may update or modify this Payment Policy from time to time. Any changes will be posted on this page, and the new policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

13. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with a payment, please feel free to contact us: