Sales Policy
Effective Date: January 18, 2025
Introduction
Welcome to Elite Shimmer! We are committed to providing high-quality products and excellent service to our valued customers. Our Sales Policy explains the terms and conditions that apply to all sales made through our website. By making a purchase on our site, you agree to the terms outlined in this policy. Please take the time to read this document carefully.
Contact Information
- Address: 58 Rr 1 Genoa, West Virginia
- Phone number: (606) 622-2240
- Email: info@eliteshimmerr.com
- Website: eliteshimmerr.com
1. Product Availability
1.1 Product Listings
All products listed on our website are subject to availability. While we strive to keep our inventory updated, we cannot guarantee the availability of every product at all times. In the event that a product becomes unavailable after an order has been placed, we will notify you as soon as possible.
1.2 Pricing Information
The prices listed on our website are in USD and are subject to change at any time. We make every effort to ensure that our prices are accurate, but in the case of a pricing error, we reserve the right to correct the price and contact you for confirmation before proceeding with the order.
1.3 Product Descriptions
We make every effort to ensure that the descriptions and images of our products are accurate. However, variations in color or appearance may occur due to monitor settings or lighting conditions. If you have any questions regarding a product, please contact us before making your purchase.
2. Order Placement and Payment
2.1 How to Place an Order
To place an order on our website, simply browse our products and add the items you wish to purchase to your shopping cart. Once you are ready to proceed, follow the checkout process and enter your billing and shipping information. You will then be prompted to select a payment method and confirm your order.
2.2 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment options (as available)
2.3 Order Confirmation
After placing your order, you will receive an order confirmation email with the details of your purchase, including the items ordered, total price, shipping address, and estimated delivery date.
2.4 Sales Tax
Sales tax will be applied to all orders in accordance with state and local tax laws. The applicable tax rate will be calculated during the checkout process based on the shipping address.
3. Shipping and Delivery
3.1 Shipping Methods
We offer various shipping options to ensure timely delivery of your order. The available shipping methods and associated costs will be displayed during the checkout process.
3.2 Shipping Times
Estimated shipping times are provided at checkout. Please note that these are estimates and may vary depending on factors such as location, product availability, and delivery carrier.
3.3 Shipping Restrictions
We currently ship to addresses within the United States. For international shipping, please contact us directly to inquire about shipping availability and additional fees.
3.4 Delivery Delays
While we strive to ensure that all orders are delivered on time, delays may occur due to unforeseen circumstances, such as weather events or carrier issues. We are not responsible for any delays caused by third-party shipping carriers.
4. Returns and Exchanges
4.1 Return Policy
We offer a 30-day return policy for most products purchased from our website. To be eligible for a return, the item must be in new, unused condition, and in its original packaging. Some products, such as custom-made items, may not be eligible for return. Please refer to our Refund and Returns Policy for full details.
4.2 Exchange Policy
If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. Exchanges are subject to availability, and the customer is responsible for any return shipping costs.
5. Order Cancellations
5.1 Cancellation Policy
Orders can be canceled within 24 hours of placement. If you need to cancel your order, please contact our customer service team immediately. After 24 hours, we may not be able to process your cancellation request, as the order may have already been processed for shipping.
6. Customer Responsibilities
6.1 Providing Accurate Information
It is your responsibility to provide accurate and complete billing, shipping, and contact information when placing an order. We are not responsible for delays or issues caused by incorrect or incomplete information.
6.2 Shipping Address
Please ensure that your shipping address is correct before confirming your order. We are not responsible for lost or delayed shipments caused by incorrect addresses.
7. Limitation of Liability
To the extent permitted by law, Elite Shimmer is not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our total liability for any claim arising from an order is limited to the total amount paid for the product.
8. Changes to This Sales Policy
We reserve the right to update or change this Sales Policy at any time. Any updates will be posted on our website with the revised “Effective Date.” It is your responsibility to review this policy periodically to stay informed about our sales practices.
9. Contact Us
If you have any questions about our Sales Policy or need assistance with an order, please contact us:
- Email: info@eliteshimmerr.com
- Phone number: (606) 622-2240
- Address: 58 Rr 1 Genoa, West Virginia
- Website: eliteshimmerr.com
