Refund and Returns Policy

Effective Date: January 18, 2025

Introduction

At Elite Shimmer, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a clear and simple refund and returns policy. Please read this policy carefully for detailed instructions on how to return items and receive refunds.

Contact Information

  • Address: 58 Rr 1 Genoa, West Virginia
  • Phone number: (606) 622-2240
  • Email: info@eliteshimmerr.com
  • Website: eliteshimmerr.com

1. Return Eligibility

We accept returns on most items purchased through our website. To be eligible for a return, the item must meet the following criteria:

  • Return Window: Returns must be initiated within 30 days from the date of delivery.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Receipt: Proof of purchase (order number, invoice, etc.) must be provided.

1.1 Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized products
  • Gift cards
  • Earrings (for hygiene reasons)
  • Sale or clearance items

2. How to Return an Item

2.1 Initiating a Return

To return an item, please contact our customer service team at info@eliteshimmerr.com to obtain a Return Authorization Number (RAN). We will provide you with instructions on how to return the product and the address for shipping.

2.2 Shipping the Return

Once you have received your RAN, securely pack the item in its original packaging and ship it to the address we provide. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

3.1 Inspection of Returned Items

Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. Refunds will be issued within 5-7 business days of approval.

3.2 Refund Methods

Refunds will be processed to the original payment method used for the purchase. If you paid via credit card, the refund will be credited to your card. If you used PayPal or another method, the refund will be issued to your PayPal account.

3.3 Partial Refunds

If the returned item shows signs of damage, excessive wear, or missing parts, we may issue a partial refund or reject the return.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same procedure as for a return. Once we receive your returned item, we will send you the replacement.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@eliteshimmerr.com. We will arrange for a replacement or refund, and cover the return shipping costs.

6. Processing Time

Refunds and exchanges are processed within 5-7 business days after we receive the returned item. Please note that processing times may vary depending on the payment method used.

7. Customer Support

If you have any questions or concerns about our refund and returns policy, please feel free to contact our customer service team at: